Question 1

What payment types do you accept?

Accepted Answer

Discovery House Publishing Asia accepts payment for online orders by credit and debit cards.

Question 2

Do you accept international orders?

Accepted Answer

Unfortunately, at present we are only able to ship to addresses in Singapore. However, fret not! You may find our titles online at: Amazon, Barnes & Noble and most major online book retailers.

Question 3

How much is delivery?

Accepted Answer

Local delivery in Singapore is calculated based on the total weight of the books purchased. However, we will strive to offer the best shipping rates to make it more cost-effective for you!

Question 4

Can I track my order?

Accepted Answer

For orders within Singapore, we will provide a tracking option via Singpost our delivery provider.

Question 5

Can I change or cancel my order once it has been submitted?

Accepted Answer

To cancel your order, you need to reach out to our team at contact@dhp.asia and request a cancellation. If you do not have your order number, please let us know the method of payment, title of the book, the name of the author, and your complete shipping address for the order.

Note: If an item is already in process or has been shipped, we may not be able to cancel your order. We seek your understanding on this!

Question 6

What do I do if my shipment contains damaged, missing or incorrect items?

Accepted Answer

We're so sorry that this has happened! Please email our team at contact@dhp.asia with your order number and a description of the damaged, missing or incorrect items. The team stands ready to assist you!

Question 7

How is my personal information used?

Accepted Answer

In order to deliver your order, we will collect information such as your name, email address, street address and telephone number. The purposes of collecting these information include troubleshooting, improving, and personalizing the delivery services.
We would like to understand your interests and your preferences to deliver relevant and tailored content via our services and other interactions with you. We hope that by doing so, we can enhance your experience and enjoyment using our services.
We will need some information from you when you contact us via our online forms or otherwise. This will help us to provide you with the support you need and to respond to your inquiries in a timely manner.
If you have requested for our regular newsletter, we'll need your information to send you administrative and promotional messages.

Discovery House Publishing ®

Frequently Asked Questions

Frequently Asked Questions

What payment types do you accept?

Do you accept international orders?

How much is delivery?

Can I track my order?

Can I change or cancel my order once it has been submitted?

What do I do if my shipment contains damaged, missing or incorrect items?

How is my personal information used?

Discovery House Publishing

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